Chevrolet of Wayzata Customer Reviews

longtime customer!!!!!!!!!!!!!!!!!!

Kong did an excellent job ensuring the repairs were completed in a timely manner.

Great service personnel.

Everything was very good except that the 2 1/2 hr estimated time turned out to be nearly 4 hours actual time.

I had an excellent experience working with John my salesman

Where to start. First I came in to get my oil changed on July 18,2026 and was told I had an oil leak. This is the dealership I get it changed at and they just then seen the leak because the Diesel mechanic was the one changing my oil. Then when I brought my car back on Monday Aug 3, 2026 for it to be looked at . At which time the service department said they did not have any loaner cars so I had to rent one. The service dept didn’t touch it for 3 days. Finally after me calling and getting passed to different people Alex finally said there was a mix up and they would look at my car on that Wednesday. Turned it into my extended warranty for approval. Then the warranty company had to send someone out to inspect and approve repair. On August 13th I got into a rather long and heated confrontation with Lance about not having a loaner car and me having to pay for one for 10 days which cost me $497.04 because I needed a vehicle. I told him I was picking up my car and was not having the work done there. He said what if they would pay for a rental for 3 days to fix my car. I said no but changed my mind and had them do the repair my warranty was paying for. They gave me a car but actually my warranty paid for the 3 days they had mine in there.(So they didn’t pay anything) When it was finally done on August 20, 2026 I picked it up and was charged an additional $355.71 above my $100.00 deductible for parts my warranty would not cover without being informed prior. They made it sound like the warranty was covering everything, I should have been informed. I do not blame the person who checked me in he was only doing his job. It’s the service department. I don’t see how you cannot have any loaner vehicles for people getting work done on their vehicles because the Diesel mechanic has them all tied up. But as soon as the warranty company said they would pay they had one available. I will never bring my car back to Chevrolet of Wayzatta Minnesota. Also each time I came in during this all I seen and heard were people upset about something. I’ve been to different Chevrolet dealership service departments in Michigan where I am from and in Minnesota where I currently live and Wayzatta is the worst I’ve ever been to. They mis inform their customers and pass them on to someone else to deal with. So needless to say this review probably will get ignored and nothing will change there but I won’t be brining my car back there so hopefully the work they did on my car was done right.

My favorite dealership, best workers!

Great experience all around

Dealership did fine but it’s General Motors that is the problem. We have a 2024 Equinox EV that cannot seem to do updates over the air. Quite annoying it took 3 days to do. Also rear door lock lever will not engage and the part is on national backorder.

Service was completed on time and for agreed upon quote.